Delivery and returns

We confirm the delivery cost and time when you order (WhatsApp, phone or email), before you pay.

Delivery

We deliver in Romania by courier. You see the exact cost at checkout, before you pay.

Right of withdrawal

You may withdraw from the contract within 14 days of receiving the products, without giving a reason, subject to the legal exceptions (for example, sealed food products unsealed after delivery, for hygiene reasons). To withdraw, use the Withdraw from the contract here button at the bottom of every page, or write to us using the details on the Contact page, quoting your order number. You receive an acknowledgement of receipt straight away.

We refund the amount paid within 14 days of receiving your withdrawal, using the same payment method; we may withhold the refund until we receive the products back.

Damaged or non-conforming products

If a product arrives damaged or does not match your order, write to us as soon as possible with the order number and a photo. We will replace the product or refund you.