Terms and conditions

Online ordering is temporarily unavailable. Until it returns, orders are placed by WhatsApp, phone or email; we confirm the payment method, delivery cost and delivery time when you order, before you pay. The provisions on online card payment apply once online ordering is back.

1. The seller

• Seller: Vadalex Exim SRL
• VAT ID: RO34728263
• Trade Reg. No.: J22/1184/2015
• Address: Str. Stupinelor nr. 33A, Hala C5, camera 7, com. Tomești, jud. Iași, 707515
• Phone: +40 745 754 824
• Email: [email protected]
• Producer: MAESTRO FRUITS SRL, Republica Moldova, r-nul Orhei, s. Piatra

2. Orders and the contract

The contract is concluded when we confirm the order, once the card payment is approved. We may cancel orders with clearly false details, refunding any amount paid in full.

3. Prices

Prices are in Romanian lei and include VAT. Delivery costs are shown separately at checkout, before you pay.

4. Payment

Payment is made online by card through an authorised payment processor (we do not receive or store card details).

5. Delivery, withdrawal and returns

See the Delivery and returns page.

6. Product information

Ingredients, allergens and the nutrition declaration are shown on each product page and on the packaging. In case of any difference, the label of the product received prevails.

7. Complaints and governing law

Send complaints using the details on the Contact page. Romanian law applies. Consumers may contact ANPC, including for alternative dispute resolution (SAL), through reclamatiisal.anpc.ro.